As a general rule, all ticket sales are final and non-refundable as per the terms and conditions of our ticketing partner. Their policies prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
We will make an exception if you or anyone in your household receives a positive COVID-19 PCR test up to 14 days before the event. In that case, please contact us at AbuDhabiInfo@vidcon.com with your ticket number/order number and a copy of the positive test certificate.
Should VidCon Abu Dhabi 2021 be canceled, attendees will be notified and will have the option to cancel their tickets and get a full refund *excluding delivery fee, or keep their ticket for VidCon Abu Dhabi 2022 with no increase in ticket price.
Refunds can only be issued to the original card used for purchase. If your card information has changed, please reach out to your bank prior to requesting your refund.
*Please note we will refund tickets purchased before 8th March 2020. Any tickets purchased before this date can be refunded up until 8th October 2021 - after this date we can not refund tickets but they will be valid for the event in December 2021.